Welcome to Alotricity (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (alotricity.com), use our mobile applications, EV charging stations, and related facilities (collectively, the “Services”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

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1. Information We Collect

We may collect information about you in a variety of ways when you use our Services:

• Personal Data: When you register an account, make a payment, or contact us, we may collect personally identifiable information such as your name, email address, phone number, billing address, and payment card details.
• Vehicle & Charging Data: Information regarding your electric vehicle (make, model, battery capacity), charging session details (energy consumed, start and end times, location of charging stations), and transaction histories.
• Facility & Amenity Usage Data: Information related to your use of on-site amenities, such as Wi-Fi logs, lounge access check-ins, and guest feedback.
• Automatically Collected Data: When you access alotricity.com or our mobile app, our servers automatically collect information such as your IP address, browser type, operating system, access times, pages viewed, and the referring URL.

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

• Provide, operate, maintain, and improve our EV charging stations and website.
• Process transactions, manage user accounts, and send related information including purchase confirmations and invoices.
• Monitor and analyze usage trends, charging station availability, and system performance to enhance user experience.
• Communicate with you regarding customer support, updates, security alerts, and promotional offers (where permitted).
• Detect, prevent, and address technical issues, fraud, unauthorized access, or safety violations.
• Comply with legal obligations and enforce our Terms & Conditions.

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share information with trusted third-party vendors, payment processors (such as Paddle or stripe-integrated partners), hosting providers, and analytics partners who assist us in operating our business.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, update, or request deletion of your personal data. To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and will be effective as soon as it is posted on alotricity.com. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at: